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Terms & Conditions

TERMS & CONDITIONS

We are a Business to Business Supplier only and our prices on this website are subject to 20% VAT.  Therefore by purchasing from us you also warrant that you are a business or commercial user and have read and accepted the following Terms & Conditions of Sale:

Purchases                                                                                                  
All purchases are subject to UK Law and no contract will exist between you and us until we have confirmed in writing (by e-mail, letter or invoice) that we have accepted your order and are processing it. Consequently, we shall not be bound by any conditions inconsistent with these Conditions of Sale which may be contained in any order sent to us.

Goods supplied for commercial use, are not sold on a trial basis or on approval and are therefore not subject to the Consumer Rights Act 2015.  We want you to be entirely happy with your purchase and so, if you are unsure as to the suitability of a product, please ask before purchasing it.

Prices & Specifications
We are a Business to Business seller and try to ensure specifications or prices are up to date at any given time but if we are unable to supply something you have ordered at an advertised price or of the same specification, we will give you the option to either, accept an alternative, pay any difference or cancel your order and process a full refund.  Please be aware that variations in PC monitors and photographic reproduction may mean that products you view are not exactly the colour you will receive. Notwithstanding, we reserve the right to send you whatever colour is available from stock (especially with regards to consumables) unless you specifically request a particular colour preference. Errors & Omissions Excepted (E&OE)  

Payment
Full payment is required at the time of ordering. We accept credit and debit card payments via PayPal for ebay sales and direct telephone orders by debit or credit card.  Credit card telephone transactions are subject to a 3% surcharge. We also accept payment by bank transfer and cheque (at no extra charge) but goods will not be despatched until your cheque has cleared, usually up to 5 working days after receipt. If any payment of yours is dishonoured, we reserve the right to recover our administration and bank costs. In the case of a returned cheque, a charge of £12.00 will be levied each time it is returned unpaid. Overdue invoices will attract interest at 2.5% per month or part thereof and title will only pass upon payment in full.

Delivery
We will endeavour to despatch your order within the promised timescale and by your preferred delivery method but our maximum liability for any delays will not exceed the cost of the delivery method paid for. If an item is out of stock, we will advise a due delivery date and you will be at liberty to either await delivery or request a full refund. We also reserve the right to split your order and make separate deliveries in the event that part of an order is temporarily out of stock or your chosen delivery method does not allow for different product categories to be packed together. If this is necessary, we will not charge you any additional carriage fees.

We will do our utmost to effect prompt delivery but we will not be liable for delays caused by our delivery contractors. Upon delivery, please ensure you thoroughly check consignments for shortages or damages before signing receipt as our delivery contractors will not accept responsibility if you have not indicated any damages or shortages on the delivery note. All notifications for Non-Delivery must be reported to us in writing within 3 days of despatch. Shortages or Damage must be reported to us verbally within 24 hours AND in writing within 3 days.

RETURNS POLICY

We supply goods for commercial purposes only and therefore returns are ONLY accepted if WE have incorrectly supplied an item to you OR it is faulty upon arrival. You should therefore ensure the item is suitable for your needs or ask BEFORE purchasing as items are not sold on approval or on a trial basis.

 

Copyright Westbank 2015