Trading Terms


We are a Business to Business Supplier and all sales are on a Wholesale/Trade basis; therefore by purchasing from us you also warrant that you are a Business or Commercial user and have read and accepted the following Terms & Conditions of Sale:
 
Purchases
All purchases are subject to UK Law and no contract will exist between you and us until we have confirmed in writing (by e-mail, letter or invoice) that we have accepted your order and are processing it. Consequently, we shall not be bound by any conditions inconsistent with these Conditions of Sale which may be contained in any order sent to us. 
Goods supplied for commercial use, are not sold on a trial basis or on approval and are therefore not subject to the Consumer Rights Act 2015.  We want you to be entirely happy with your purchase and so, if you are unsure as to the suitability of a product, please ask before purchasing it.
 
Prices & Specifications
We are a Business to Business seller and try to ensure specifications or prices are up to date at any given time but if we are unable to supply something you have ordered at an advertised price or of the same specification, we will give you the option to either, accept an alternative, pay any difference or cancel your order and process a full refund.  Please be aware that variations in PC monitors and photographic reproduction may mean that products you view are not exactly the colour you will receive.

Delivery
We will endeavour to despatch your order within the promised timescale and by your preferred delivery method but our maximum liability for any delays will not exceed the cost of the delivery method paid for. If an item is out of stock, we will advise a due delivery date and you will be at liberty to either await delivery or request a full refund. We also reserve the right to split your order and make separate deliveries in the event that part of an order is temporarily out of stock or your chosen delivery method does not allow for different product categories to be packed together. If this is necessary, we will not charge you any additional carriage fees.
We will do our utmost to effect prompt delivery but we will not be liable for delays caused by our delivery contractors. Upon delivery, please ensure you thoroughly check consignments for shortages or damages before signing the receipt as our delivery contractors will not accept responsibility if you have not indicated any damages or shortages on the delivery note.

Returns and Exchanges
Returns or Exchanges will be accepted for items in an unused and original condition within 14 days from the date you placed your order. We are unable to arrange collection of the item so you will be responsible to send it back to our business address safely and in the same condition as it was sent.

On items with free delivery where you have changed your mind or ordered in error (such as an incorrect shaft size or engine type etc.) despite the clear advice and information on the product page, we will happily refund you for the item but deduct our delivery costs which can be found below.

Small Engines and Machinery: £15 
Large Engines and Machinery: £25
If you had to pay a zone charge this will also be deducted from your refund.

All other items are fully refunded less delivery.
 
Westbank 2018